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Returns Policy
If we receive a cancellation request from you and your Products have not been dispatched, we will refund you the full invoice amount within 30 working days of your cancellation request.
If we receive a cancellation request from you and your Products have been dispatched but not delivered, we will refund you the full invoice amount in full less any direct expenses we may have incurred in fulfilling the original agreement.
If we receive a cancellation request from you and you have taken delivery of your Products, you must return the Products to us at your own expense. Once these Products are returned and inspected in our warehouse, you will then be refunded the total amount paid for the Products. The delivery charges related to the dispatch of the Products to you can not be refunded. The refund will be processed as soon as possible and, in any case, within 14 days from receipt back at our warehouse.
We reserve the right to charge up to 30% restocking charge for the returned Product , which includes all the direct expense involved (for example- free delivery or packing charges). Deliveries are calculated by weight and delivery postal code.
We reserve the right to refuse returns of discrete parts of single Products contained within an order. If you wish to return any Products you must take reasonable care of them whilst in your possession.
If you wish to return a Product to us for any other reason (for instance, because you consider the Product is defective), we will examine the returned Product and will notify you of our decision and of any applicable refund via e-mail within a reasonable period of time. We will usually process any refund due to you within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund and, in any event, within 30 days of that confirmation email. In such event, we will refund the price of a defective Product in full, including any applicable delivery charges and any reasonable costs that you incur in returning the item to us. If you wish to return any Products you must ensure that they are packaged adequately to protect against damage. If you have opened any boxes to examine the Product we recommend that you take care with the packaging and try not to damage it, as it is specifically designed for the Product. If you fail to take care of the Products before they are returned to us, and this results in damage or deterioration, we will charge accordingly. You must return the goods to the branch from which they were delivered or request us to collect the goods, at your cost. This term shall not apply to any goods specially obtained or made for you or which are liable to deteriorate or expire rapidly. Any refund will only include standard delivery charges (where relevant).
Please note all returns must be made within 14 days from the delivery of the goods.
Returns cannot be accepted on 'special order' (custom-made products nor any materials that been used or altered in any way.
To cancel your order you must inform us either in writing or by email: contact@ukflooringhub.co.uk